Hi Mark,
Thank you for your interest in Recording King. Any modifications to it will void the warranty, whether it be one of our authorized dealers or not.
Best Regards,
Sam
15 Comments |
 | carmelite says:
12/21/2013 10:24:24 AM
I do hope this is not the case in every situation. It would make me think of buying a RK if I could not get spikes put in without voiding the warranty. Hopefully we will here from otheres on this matter.
Thank you for the information.
|
 | pastorharry says:
12/21/2013 11:10:09 AM
When I bought my RK-R25 from Banjo.com they did a great setup and installed spikes free...big difference between a store that specializes in banjos and Guitar Center. If the banjo is a good one in the first place I really can't see how you'd ever need a warranty....these things are basically bullet proof if treated right, and mistreatment voids the warranty anyway.
|
 | Squatty Body says:
12/21/2013 3:17:26 PM
That's not good news. I also bought from Banjo.com, and they also did spikes for me for free. Great people to work with and have played with Hayden in a Jam class. I also feel my RK36 will be all I will ever need, but if I was to upgrade?? Would I buy again from a builder that would void a warranty because of spikes?????
I hope this is a misunderstanding. We definitely need to know!
|
| carmelite says:
12/21/2013 3:29:53 PM
I sent an e-mail to Recording King Company on this matter and am waiting a reply. Will share when it arrives.
|
 | CoolBlue80 says:
12/21/2013 3:31:10 PM
I will post the outcome as soon as I get one, seems it takes a while to get a reply.
|
| Squatty Body says:
12/21/2013 8:37:48 PM
Thanks! Merry Christmas!!
|
| CoolBlue80 says:
12/23/2013 12:17:05 PM
Here is the latest reply with my last email.
On Fri, Dec 20, 2013 at 7:35 PM, Mark Shaffer <markster4321@yahoo.com> wrote:
Then how do you recommend I put a 5th string capo on this, or shall I return it to guitar center before my time runs out. I really like the banjo, but it is useless this way.
Hi,
Any modifications to the banjo void the warranty so it's up to you how you want to proceed. We are not allowed to discuss any modifications to our instruments.
Best Regards,
Sam
|
| carmelite says:
12/24/2013 7:16:52 AM
Wow!! Now I wonder if this applies to other banjo's also? Thanks for the reply. Going to have to really think about this one.
|
| carmelite says:
12/27/2013 3:26:53 AM
Here is another final answer from the Recording King Company. I asked:
Hello:
I have an important question. If I purchase a Recording King Banjo and get another company to install spikes for the 5th fret capo, is the warrantee still valid? What if I buy the banjo from you directly and you put spikes in?
Any response would be appreciated.
The reply:
Thank you for your interest in Recording King. Any modifications to it will void the warranty, whether it be one of our authorized dealers or not.
Best Regards,
Sam
I now have my answer and am leaning on buying another brand of banjo where the company will back up their products. I am disappointed in their policies.
|
| CoolBlue80 says:
12/27/2013 9:37:38 PM
Kinda funny, they don't even give a phone number to contact them, the only person you can talk to is Sam through email.
|
 | Glenn K says:
12/30/2013 2:21:20 PM
I read the warranty before I bought mine and figured they weren't going to cover anything anyway. That's why you check it out real good when you un box them. I didn't worry about it and had spikes put on mine. I agree with pastorharry, treat it right and you won't need the warranty anyway.
|
| CoolBlue80 says:
12/30/2013 4:09:07 PM
I agree with Pastorharry and Glen, had her over a week and tortured her a bit, now she will be spiked.
|
| Squatty Body says:
12/31/2013 7:47:43 AM
I love my RK36, but this info sure is a "rain on my parade". So much for "Warranty". With the number of potential buyers on hangout, RK just shot themselves in their foot!! Someone needs to take a basic course in "Marketing 101".
|
 | fish carver says:
2/19/2014 6:17:46 AM
I had a well known luthier put 3 spikes on mine and also put a little heavier strings and a 5/8 Huber bridge put on it. Did another setup and it will now knock the bark off a tree...not really worried about warranty...treat it right and I figure it will treat me right!
|
 | RTWhite says:
3/17/2014 5:49:05 PM
Better not add a strap!
|
Post a Comment
|
You must be logged in and a member of this group to post a comment.
|
